It issue can happen after you update your Norton security product. Download and run the Norton Remove & Reinstall tool to fix the issue and uninstall and reinstall Norton.

If this happen with your Norton product in Mac, read I cann’t start my Norton security product for Mac.


  • Restart the computer
  • Close all the programs.
  • Restart the computer.

If this issue persists, go to Step 2.


Download the NRnR (Norton Remove and Reinstall) tool and run.

Note: If you have Norton Family installed, uninstall it before you run the NRnR tool.

  • Download the NRnR tool.
  • Save this file on deskto window. Some browser save this file automatically in download folder.
  • Press the Ctrl + J key to open the Downloads window in your browser.
  • Double-click the NRnR icon.
  • Read the license agreement, and click Agree.
  • Click Remove & Reinstall.
  • You may see the Remove button if your Norton product is from your service provider.
  • Click Continue or Remove.
  • Click Restart Now.
  • After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

See more:

How can I Download Norton product purchased from retail shop?

Norton Family Windows Has Been Released

Do you want Norton setup without trouble? visit Norton-Setup.